Customer Service & Support

MicroVision systems are in operation throughout the world from Korea to Singapore to Malaysia. All of our automation tools are designed with maintenance and reliability as a primary requirement. Installation and service is factory-direct in some geographical areas and performed through representatives in others. All system prices include complete installation and on-site training by factory personnel or factory-trained technicians.

  1. All system prices include complete installation and on-site training by factory personnel or factory-trained technicians.
  2. MicroVsion products are covered by a comprehensive 12-months parts and labor warranty.
    Extended warranties and service plans are also available.
  3. Recommended spare parts are available individually or in pre-packaged kits.
  4. Replacement spares are stocked regionally for ready availability.
  5. The modular design of MicroVision systems allows easy and simple replacement of components.
  6. All wiring connections are clearly labeled and complete schematics are provided.
  7. Operations manuals provide trouble-shooting and maintenance procedures in addition to clear setup and operation instructions.
  8. Setup and calibration of MicroVision system can generally be performed without external support or test equipment.
  9. Most software version upgrades are provided at no charge.